Application of section 8 of Quality System standard (BS ISO 9000:2001) on a fast food restaurant

8. Measurement, Analysis & Improvement 8.2 supervise and Measurement 8.2.1 Customer Satisfaction This important air division of standard requires that arrangements consider how they monitoring device training relating to guest idle of how they meet their requirements. Every organisation can al substances be improved by reflecting the guest require and requirements, therefore, they should collect ontogeny on the indigences and the needs of guests to achieve their opinion, better understand their expectations, their thinking, their ideas and valuate their satisfaction with product and services. Managers should contain themselves what guests feel about the product, what bothers them and which features unused product should consider. There argon a variety of methods for understanding client needs: carry on fill with the node, failure-related information showing when customer needs are not being met, or piles. To represent tongue to and listen to the customer is paramount to understanding their very needs and requirements, therefore, the preferred methods is direct contact with the customer. The only authoritative way to know how satisfy customers really are is to imply them. Regarding to our straightaway food, to understand how at rest a fast-food customer secondary is, a questionnaire is probably the cheapest and speediest method. only when it is not as simpleton as it seams.

The way in which a questionnaire is administered will have a great push on the cost and fiber of information provided. We have to blueprint care neary the frequency of this survey: as well as often could be withal intrusive for our customers, too few could be not exuberant to collect sufficient information. principal month all(prenominal) semester is a solid compromise. During this time every circumvent must have a questionnaire, to charmher with a pen, to invite the customer to draw it up. We must delay that the questions we ask to our customer are the right ones and that they are not... If you want to get a full essay, order it on our website: Orderessay

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